What is the main purpose of this survey?

The main purpose is to clarify the actual state of pet owners' satisfaction, dissatisfaction, anxiety, and distrust towards their regular veterinary hospitals through a questionnaire survey.

How satisfied are pet owners with their veterinary hospitals?

A total of 90.5% of respondents answered that they were 'very satisfied' or 'somewhat satisfied,' indicating a very high level of satisfaction.

What is the most important factor when choosing a veterinary hospital?

'Close to home/easy to visit' was the overwhelming top reason at 76.3%, showing that accessibility is the main criterion.

What are the main reasons for pet owners to feel distrust towards their vet?

The main reasons cited are related to a lack of informed consent, such as 'doubts about the necessity of tests or procedures' and 'lack of prior explanation about costs.'

Why do many pet owners not switch hospitals even if they feel distrust?

About half of the owners who felt distrust answered they 'wanted to switch but haven't,' and it is thought that locational constraints, such as 'no other options nearby,' are a major hurdle.

AI News NQ Analysis

Satisfaction with Regular Vets at 90.5% for 'Very Satisfied' and 'Somewhat Satisfied' Combined—Yet, About Half of Distrustful Owners 'Want to Switch but Can't' (Survey of 317 Dog and Cat Owners)

NQ Score 47/100

N1 Content Completeness 8

AI Summary (NQ-processed)

According to a survey of 317 dog and cat owners conducted by Specialist Home Doctor Kami-ikedai Animal Hospital Group in late April 2026, overall satisfaction with their regular veterinary hospitals was high at 90.5%. However, about 37% had experienced anxiety or distrust, mainly due to a 'lack of explanation' regarding tests and costs. The top reason for choosing a hospital was 'proximity to home' (76.3%), revealing a situation where about half of the owners who feel distrust are unable to switch clinics due to locational constraints.

AI Analysis

Frequently Asked Questions

Q: What is the main purpose of this survey?: A: The main purpose is to clarify the actual state of pet owners' satisfaction, dissatisfaction, anxiety, and distrust towards their regular veterinary hospitals through a questionnaire survey.
Q: How satisfied are pet owners with their veterinary hospitals?: A: A total of 90.5% of respondents answered that they were 'very satisfied' or 'somewhat satisfied,' indicating a very high level of satisfaction.
Q: What is the most important factor when choosing a veterinary hospital?: A: 'Close to home/easy to visit' was the overwhelming top reason at 76.3%, showing that accessibility is the main criterion.
Q: What are the main reasons for pet owners to feel distrust towards their vet?: A: The main reasons cited are related to a lack of informed consent, such as 'doubts about the necessity of tests or procedures' and 'lack of prior explanation about costs.'
Q: Why do many pet owners not switch hospitals even if they feel distrust?: A: About half of the owners who felt distrust answered they 'wanted to switch but haven't,' and it is thought that locational constraints, such as 'no other options nearby,' are a major hurdle.