What does the AI introduced in Rakuten Card's chat support do?

The AI instantly searches for the most suitable template from a vast collection to propose to the operator, reducing response time by about 60 seconds.

What changes with the introduction of AI?

Responses to inquiries become faster and more accurate. Since the AI generates answers from existing correct information, there is no risk of providing incorrect information.

Will it no longer be possible to make inquiries by phone?

No, phone inquiries will still be possible. Chat support is one of the options provided to allow customers to choose the best method based on their situation.

AI News NQ Analysis

Rakuten Card Fully Implements AI in "Rakuten Card Chat Support"

NQ Score 34/100

N1 Content Completeness 4

AI Summary (NQ-processed)

Rakuten Card is fully implementing an AI search system in its "Rakuten Card Chat Support" to handle customer inquiries. By having AI suggest response templates, the company aims to reduce operator response time by approximately 60 seconds and improve customer satisfaction.

AI Analysis

Frequently Asked Questions

Q: What does the AI introduced in Rakuten Card's chat support do?: A: The AI instantly searches for the most suitable template from a vast collection to propose to the operator, reducing response time by about 60 seconds.
Q: What changes with the introduction of AI?: A: Responses to inquiries become faster and more accurate. Since the AI generates answers from existing correct information, there is no risk of providing incorrect information.
Q: Will it no longer be possible to make inquiries by phone?: A: No, phone inquiries will still be possible. Chat support is one of the options provided to allow customers to choose the best method based on their situation.