Hearing the Customer's 'True Voice' with AI to Drive Business Growth | Tayori Wins 'Encouragement Award' in Customer Support Awards
NQ Score
87/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Tayori, a customer support tool operated by PR TIMES, has won the 'Encouragement Award' in the 2026 Customer Support Awards. The initiative to leverage VOC from AI chatbots and FAQ searches for business growth was highly evaluated, marking the second consecutive year of recognition.
AI Analysis
Frequently Asked Questions
- Q: What is unique about Tayori's VOC utilization?
- A: Tayori 'translates' search logs from chatbots and FAQs and shares them weekly with dev teams to drive product improvements.
- Q: Which companies is Tayori best suited for?
- A: Ideal for B2B and SaaS companies aiming to leverage support data for product development.
- Q: Has Tayori won any awards?
- A: Yes, Tayori won the 'Omotenashi Tech' award in 2025 and the 'Encouragement Award' in 2026.