What are the main features of this service?

It is a hybrid operation that automates initial responses with an AI voice bot and enables smooth transfer to human operators. It also reduces post-call administrative work and supports 24/7 operation.

What types of companies is this service for?

It is for any company operating a call center, especially those facing challenges with labor shortages, cost optimization, and 24/7 support.

Is the AI voice bot developed in-house?

Yes, it is a proprietary AI voice bot developed by Persol Business Process Design, leveraging the company's BPO expertise.

AI News NQ Analysis

Persol Business Process Design Launches New Contact Center Service Combining AI Voice Bot and Human Hybrid Operations to Optimize Man-Hours and Costs

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AI Summary (NQ-processed)

Persol Business Process Design Co., Ltd. has launched a new contact center service that combines its proprietary AI voice bot with human operators. The service automates initial reception and FAQ responses with AI, and enables a hybrid operation with human operators, reducing man-hours and optimizing costs.

AI Analysis

Frequently Asked Questions

Q: What are the main features of this service?: A: It is a hybrid operation that automates initial responses with an AI voice bot and enables smooth transfer to human operators. It also reduces post-call administrative work and supports 24/7 operation.
Q: What types of companies is this service for?: A: It is for any company operating a call center, especially those facing challenges with labor shortages, cost optimization, and 24/7 support.
Q: Is the AI voice bot developed in-house?: A: Yes, it is a proprietary AI voice bot developed by Persol Business Process Design, leveraging the company's BPO expertise.