What were the effects of introducing AI-OCR?

By automating the reading and input of handwritten applications, the efficiency and speed of review-related tasks were significantly improved.

To what extent is electronic issuance being used?

Approximately 70% of online applicants chose electronic issuance, with over 20,000 cases already processed.

What are the future plans?

Starting from FY2026, an 'AI Voice Bot' will be introduced to promote the automation of call center operations.

AI News NQ Analysis

Persol Business Process Design Supports Fukuoka City's Elderly Bus Pass Mailing Center, Achieving Efficiency for 160,000 Annual Applications

NQ Score 50/100

AI Summary (NQ-processed)

Persol Business Process Design implemented BPO and DX technologies (AI-OCR and RPA) to streamline Fukuoka City's elderly bus pass issuance, significantly reducing administrative workload and shortening lead times.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What were the effects of introducing AI-OCR?: A: By automating the reading and input of handwritten applications, the efficiency and speed of review-related tasks were significantly improved.
Q: To what extent is electronic issuance being used?: A: Approximately 70% of online applicants chose electronic issuance, with over 20,000 cases already processed.
Q: What are the future plans?: A: Starting from FY2026, an 'AI Voice Bot' will be introduced to promote the automation of call center operations.