Persol Business Process Design Conducts "Demonstration Experiment on Knowledge Generation Utilizing Call Recording Data from Telephone Inquiries" in Setagaya City

AI Summary (NQ-processed)

Persol Business Process Design conducted a demonstration experiment in Setagaya City, utilizing call recording data from telephone inquiries to generate knowledge. The experiment aimed to visualize staff response know-how and structure knowledge for potential AI-driven automated responses, addressing the increasing complexity and volume of citizen inquiries to local governments. The results showed that accumulated knowledge helped identify inquiry purposes and streamline referrals, paving the way for AI and chatbot implementation to reduce staff burden and improve citizen service.