Persol Business Process Design Supports Fukuoka City's Elderly Pass Issuance Project with 'Elderly Pass Mail Application Reception Center Operations,' Achieving Efficiency and Speed for Approximately 160,000 Applications Annually
NQ Score
42/100
N1 Content Completeness
5
AI Summary (NQ-processed)
Persol Business Process Design supported Fukuoka City's elderly pass issuance project by integrating BPO and DX. Utilizing digital technologies like AI-OCR and RPA, they streamlined approximately 160,000 annual applications, reducing staff workload and shortening lead times from application to issuance.
AI Analysis
Frequently Asked Questions
- Q: What kind of support did PERSOL Business Process Design provide in Fukuoka City?
- A: We supported the 'Senior Citizen Ticket Mail Acceptance Center Operations' for Fukuoka City's senior citizen ticket issuance program, implementing business reforms that integrate BPO and DX.
- Q: What were the effects of this support?
- A: The use of AI-OCR and RPA streamlined approximately 160,000 annual application and issuance processes, reducing staff workload and shortening the lead time from application to issuance.
- Q: What digital technology implementations are planned for the future?
- A: From fiscal year 2026, we will promote the digital transformation of call center operations, with plans to introduce an AI voice bot.