Why did PPIH introduce Pendo?

To prevent a sudden increase in operation-related inquiries due to the migration of a core system used by approximately 50,000 employees.

What were the effects of introducing Pendo?

By setting up user-friendly guides, the number of inquiries during the launch of the new system was reduced to half of what was expected.

How were the Pendo guides designed?

The guides were designed to be intuitive and easy for store staff to understand, featuring a pop design that includes the official character 'Don Pen'.

AI News NQ Analysis

Pan Pacific International Holdings Halves Core System Migration Inquiries with Pendo Implementation

NQ Score 77/100

N1 Content Completeness 8

AI Summary (NQ-processed)

Pendo.io Japan announced that Pan Pacific International Holdings (PPIH) has successfully adopted Pendo's platform to reduce helpdesk inquiries by half during a major core system migration. By utilizing customized, intuitive guides for approximately 50,000 store staff, PPIH managed a smooth transition without frontline confusion.

AI Analysis

Frequently Asked Questions

Q: Why did PPIH introduce Pendo?: A: To prevent a sudden increase in operation-related inquiries due to the migration of a core system used by approximately 50,000 employees.
Q: What were the effects of introducing Pendo?: A: By setting up user-friendly guides, the number of inquiries during the launch of the new system was reduced to half of what was expected.
Q: How were the Pendo guides designed?: A: The guides were designed to be intuitive and easy for store staff to understand, featuring a pop design that includes the official character 'Don Pen'.