PagerDuty, Inc. (Headquarters: Minato-ku, Tokyo; President: Nobuyuki Yamane; hereinafter: PagerDuty), a provider of incident management solutions, today announced the results of the "PagerDuty Shadow AI Survey" conducted among 1,250 office professionals in four countries, including Japan. As we enter an era where generative AI dictates business competitiveness, this survey revealed a significant gap between the field and management, with 66% of office professionals who have experience using AI tools at work continuing to do so, despite recognizing that it is "not permitted by company policy." In particular, in Japan, 50% of employees are entering business emails into public AI tools, highlighting security challenges posed by "shadow AI" that evades governance. To achieve sustainable growth, companies urgently need to build flexible operational foundations that support employees' autonomous desire to utilize AI in a safe environment and promote innovation, rather than simply "restricting usage." Background and Survey Intent With generative AI such as ChatGPT and Gemini becoming commonplace in daily life, there has been a surge in employees acquiring AI skills on their own and seeking to improve work efficiency through personal judgment. However, in many cases, companies' AI adoption policies and environmental preparations have not kept pace with the speed of the field, leading to the widespread use of unauthorized AI (shadow AI) that management cannot fully grasp. This survey was conducted to visualize the actual use of AI among office professionals outside of IT and technology departments, and to explore the future of corporate governance by clarifying the awareness of employees in the field and its impact on organizational security and talent retention. Key Survey Findings (3 Points) "Shadow AI" Driven by the Field and Employees' Strong Confidence It was found that 66% of employees who have experience using AI for work have used AI tools in the workplace, even thou