What is "Shuwa Link" and when will it be implemented by Odakyu Electric Railway?

"Shuwa Link" is a service that facilitates communication with customers experiencing hearing or speech difficulties using sign language interpreters. It will be introduced on April 16, 2026.

At how many Odakyu Line stations will "Shuwa Link" be available, and where else can it be accessed?

The service will be available at 16 Odakyu Line stations and also at the company's website inquiry desk.

What are the requirements for customers to use "Shuwa Link" at Odakyu stations?

Customers only need a smartphone with internet access to scan a QR code near ticket gates and connect to an interpreter; no prior registration is required, and only internet communication fees apply.

What types of inquiries or situations can "Shuwa Link" assist with for customers?

The service can be used for various needs, including ticket purchases, fare adjustments, and urgent situations such as feeling unwell.

AI News NQ Analysis

Odakyu Electric Railway Introduces "Shuwa Link" at 16 Stations on April 16, 2026, Facilitating Sign Language Communication – A First in the Railway Industry

NQ Score 76/100

N1 Content Completeness 8

AI Summary (NQ-processed)

Odakyu Electric Railway Co., Ltd. will launch "Shuwa Link," a service provided by the Nippon Foundation Telephone Relay Service, on April 16, 2026, at 16 Odakyu Line stations and its website inquiry desk. This initiative, a first in the railway industry, aims to improve communication for customers with hearing or speech difficulties by connecting them with remote Odakyu staff via sign language interpreters through smartphone video calls. The service is free, requires no prior registration, and will be expanded to more stations based on usage.

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Frequently Asked Questions

Q: What is "Shuwa Link" and when will it be implemented by Odakyu Electric Railway?: A: "Shuwa Link" is a service that facilitates communication with customers experiencing hearing or speech difficulties using sign language interpreters. It will be introduced on April 16, 2026.
Q: At how many Odakyu Line stations will "Shuwa Link" be available, and where else can it be accessed?: A: The service will be available at 16 Odakyu Line stations and also at the company's website inquiry desk.
Q: How does "Shuwa Link" enable communication for customers with hearing or speech difficulties at stations?: A: Customers can scan a QR code with their smartphone to connect with a sign language interpreter who relays their needs to remote Odakyu staff via a smartphone screen.
Q: What are the requirements for customers to use "Shuwa Link" at Odakyu stations?: A: Customers only need a smartphone with internet access to scan a QR code near ticket gates and connect to an interpreter; no prior registration is required, and only internet communication fees apply.
Q: What types of inquiries or situations can "Shuwa Link" assist with for customers?: A: The service can be used for various needs, including ticket purchases, fare adjustments, and urgent situations such as feeling unwell.