Nulab Inc. (Headquarters: Fukuoka City, Fukuoka Prefecture, hereinafter Nulab) conducted a "Survey on the Reality of DX Promotion and Operational Visualization" targeting 1,000 individuals aged 20s to 50s who engage in PC desk work at least once a week. This survey revealed that while "lack of personnel/staff capable of promoting DX (35.3%)" was the most cited reason for DX not progressing, "individualized operations (26.0%)" and "proceeding with ambiguous objectives/goals for operational improvement (25.5%)" also ranked high. It became clear that in addition to a shortage of personnel, the "black boxing" of operations is a challenge for DX promotion. ■ Survey Summary 72.3% are involved in DX operations, indicating DX promotion is already a common task in many companies. "Visualization/organization of operational flow/processes" ranks third (31.8%) among DX tasks, recognizing the organization of existing operations as a core DX task. Factors hindering DX include not only "personnel shortages (35.3%)" but also "individualized operations (26.0%)" and "proceeding with ambiguous objectives/goals (25.5%)," highlighting issues stemming from operational structure. 【Survey Overview】 Survey Name: Survey on the Reality of DX Promotion and Operational Visualization Target Audience: 1,000 individuals aged 20s to 50s who engage in PC desk work at least once a week. Survey Method: Internet survey Survey Period: February 18, 2026 - February 20, 2026 Valid Responses: 1,000 Survey Organization: NeoMarketing Inc. ■ Details of Survey Results 1. 72.3% Have Opportunities to Engage in DX; DX Promotion is Already a Common Task When asked about opportunities to engage in DX, 72.3% responded that they are "working on DX as a main task" or "have opportunities to work on DX, though it is not their main task." This confirmed that DX promotion has already become commonplace in many companies. Furthermore, a trend was observed where the longer the experience in DX operations, the deeper the invo