NPS (Net Promoter Score) measures customer loyalty by asking how likely they are to recommend a service.

Why did Sony Life rank first?

High scores in agent listening skills and relevant information delivery boosted trust and satisfaction.

What are key after-sales service factors?

Coordination between agents and HQ, timely communication, and useful information sharing are critical.

AI News NQ Analysis

Results of the 2026 NPS® Benchmark Survey on Life Insurance After-Sales Service Experience Released: Sony Life Ranked No.1 in NPS Recommendation

Key facts

Results of the 2026 NPS® Benchmark Survey on Life Insurance After-Sales Service Experience Released: Sony Life Ranked No.1 in NPS Recommendation
NTT DOCOMO Business X Co., Ltd. has released the results of its 2026 NPS Benchmark Survey on after-sales service experiences in the life insurance sector, with Sony Life Insurance achieving the top NPS score. The survey highlights that coordinated follow-up from both agents and headquarters enhances customer loyalty and trust.
Source: PR TIMES
Date: Wed Jun 17 2026 20:00:02 GMT+0900 (Japan Standard Time)

Direct answer

NTT DOCOMO Business X Co., Ltd. has released the results of its 2026 NPS Benchmark Survey on after-sales service experiences in the life insurance sector, with Sony Life Insurance achieving the top NPS score. The survey highlights that coordinated follow-up from both agents and headquarters enhances customer loyalty and trust.

Citation: Results of the 2026 NPS® Benchmark Survey on Life Insurance After-Sales Service Experience Released: Sony Life Ranked No.1 in NPS Recommendation (Wed Jun 17 2026 20:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Wed Jun 17 2026 20:00:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

NTT DOCOMO Business X Co., Ltd. has released the results of its 2026 NPS Benchmark Survey on after-sales service experiences in the life insurance sector, with Sony Life Insurance achieving the top NPS score. The survey highlights that coordinated follow-up from both agents and headquarters enhances customer loyalty and trust.

AI Analysis

Frequently Asked Questions

Q: What is NPS?: A: NPS (Net Promoter Score) measures customer loyalty by asking how likely they are to recommend a service.
Q: Why did Sony Life rank first?: A: High scores in agent listening skills and relevant information delivery boosted trust and satisfaction.
Q: What are key after-sales service factors?: A: Coordination between agents and HQ, timely communication, and useful information sharing are critical.