NTT Docomo Business X Announces Results of NPS Benchmark Survey 2026 on Life Insurance Claim Experience; Sony Life Ranks First in NPS
NQ Score
0/100
N1 Content Completeness
9
AI Summary (NQ-processed)
NTT Docomo Business X Co., Ltd. released the results of its NPS Benchmark Survey 2026, focusing on the claim experience for life insurance. Sony Life ranked first in NPS. The survey highlights the need for improved website usability across the industry.
AI Analysis
Frequently Asked Questions
- Q: Which company ranked first in NPS in this survey?
- A: Sony Life ranked first with an NPS of -18.4.
- Q: How many life insurance companies were surveyed?
- A: 12 companies, including Sony Life and AFLAC.
- Q: What was the survey period?
- A: From April 28, 2026 to May 11, 2026.