MetLife Insurance Ltd. (Representative Executive Chairman, President, and CEO: Dirk Ostijn) is pleased to announce the compilation of its progress report on the "Basic Policy on Customer-Centricity." At our company, we place "caring for and respecting our customers (customer-centricity)" at the origin of all our actions. By practicing customer-centricity as a unified company, we aim to remain a trusted partner for our customers, and to make this commitment clearer, we have established and published our "Basic Policy on Customer-Centricity." Please refer to this link for the disclosure for fiscal year 2026. We will continue to promote business operations centered on our customers in line with this policy. About MetLife Japan MetLife Japan began operations in 1973 as the first foreign-affiliated life insurance company in Japan. Currently, as the Japanese subsidiary of MetLife, Inc., a leading global life insurance group, we are dedicated to supporting our customers in choosing optimal protection. Through diverse sales channels, we strive to offer innovative products that can address a wide range of risks for individual and corporate customers. www.metlife.co.jp