What is the reason why inquiries do not decrease even after AI implementation?

One of the reasons is the lack of knowledge management to train the AI. On-site knowledge may not be effectively utilized.

What themes will be covered at "AI x Contact Center Academia 2026 Summer"?

Practical knowledge for next-generation contact centers that aim to maximize CX by focusing on customer self-service, rather than just using AI as an efficiency tool, will be explained.

What can be learned from Media Links' speaking session?

The session will explain the "knowledge cycle" that makes AI and on-site knowledge smarter simultaneously, allowing participants to learn specific methods for balancing call reduction and CX improvement.

What kind of companies are recommended for this conference?

It is recommended for companies facing challenges in operational efficiency and AI utilization in their contact centers, and those aiming for fundamental improvements in their support departments.

What are the features of Media Links' AI solutions?

We offer the AI phone agent "DX Denwa" and the customer support automation AI agent "AIto," characterized by intelligently integrating AI and human agents by utilizing on-site knowledge.

AI News NQ Analysis

Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd!

Key facts

Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd!
Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.
Source: PR TIMES
Date: Tue Jun 09 2026 10:00:03 GMT+0900 (Japan Standard Time)

Direct answer

Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.

Citation: Media Links to Speak at Large-Scale Online Conference "AI x Contact Center Academia 2026 Summer" on June 23rd! (Tue Jun 09 2026 10:00:03 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Tue Jun 09 2026 10:00:03 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Media Links Co., Ltd. will be a speaker at the free online event "AI x Contact Center Academia 2026 Summer," hosted by Helpfeel Inc. As generative AI rapidly evolves, AI adoption in contact centers is accelerating. However, new challenges are emerging, such as "inquiries not decreasing as expected after AI implementation" and "FAQs and chatbots not being fully utilized, failing to improve CX." This conference will delve into practical knowledge for maximizing CX by focusing on customer self-service, rather than just efficiency. Media Links' session will address the "lack of knowledge management" issue, proposing concrete methods to make both staff and AI smarter.

AI Analysis

Frequently Asked Questions

Q: What is the reason why inquiries do not decrease even after AI implementation?: A: One of the reasons is the lack of knowledge management to train the AI. On-site knowledge may not be effectively utilized.
Q: What themes will be covered at "AI x Contact Center Academia 2026 Summer"?: A: Practical knowledge for next-generation contact centers that aim to maximize CX by focusing on customer self-service, rather than just using AI as an efficiency tool, will be explained.
Q: What can be learned from Media Links' speaking session?: A: The session will explain the "knowledge cycle" that makes AI and on-site knowledge smarter simultaneously, allowing participants to learn specific methods for balancing call reduction and CX improvement.
Q: What kind of companies are recommended for this conference?: A: It is recommended for companies facing challenges in operational efficiency and AI utilization in their contact centers, and those aiming for fundamental improvements in their support departments.
Q: What are the features of Media Links' AI solutions?: A: We offer the AI phone agent "DX Denwa" and the customer support automation AI agent "AIto," characterized by intelligently integrating AI and human agents by utilizing on-site knowledge.