Thinking About CX in the AI Era from the 'Oldest Review' 3,750 Years Ago
NQ Score
51/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Hideaki Shirane of mct Inc. and Professor Yoshinori Fujikawa of IMD Business School contributed an article to the July 2026 issue of 'Senden Kaigi' discussing the evolution of CX.
AI Analysis
Frequently Asked Questions
- Q: Is CX management important for Taiwanese companies?
- A: Yes, redefining customer experience is a critical strategic issue for digital transformation in Taiwan.