mct's Hideaki Shirane to Speak at HCD-Net Event on 'The Reality of CX Transformation – Embedding Customer Experience Design within Organizations'
NQ Score
68/100
AI Summary (NQ-processed)
Hideaki Shirane, CEO of mct, will be a speaker at the HCD-Net organized event, 'The Reality of CX Transformation – Embedding Customer Experience Design within Organizations.' The event will delve into the practicalities of CX transformation, addressing challenges in organizational penetration and change, through lectures, dialogues, and a CX management survival game.
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Frequently Asked Questions
- Q: Where should I start with CX transformation?
- A: This event will provide concrete tips on how to proceed with CX transformation and how to permeate it within the organization.
- Q: I can't see a clear path to embed CX into the organization.
- A: Through the 'CX Management Survival Game' and other activities, you can experience practical approaches to embedding CX into your organization.