Marketing Association Co., Ltd. (Headquarters: Taito-ku, Tokyo; President and CEO: Hirokazu Nakazono, hereinafter "our company"), which provides agency services for inquiry operations, will co-host the real event "1st Customer Support & Customer Success Staff Networking Event - Building Systems to Streamline Inquiry Handling" on July 17, 2026 (Fri) with PR TIMES Inc., which provides the customer support tool "Tayori". Details and application here [Overview] We will hold an information exchange and networking event for those involved in inquiry operations across various industries! The first session will feature a seminar on the theme of "Building Systems to Streamline Inquiry Handling". ■ Mini Seminar Content - Marketing Association Co., Ltd. "Achieve Operational Efficiency! How to Utilize Customer Response Outsourcing" - PR TIMES Inc. "Reduce Inquiry Volume! The Right Way to Connect FAQ x Chatbot x Forms to Dramatically Increase Customer Self-Service Rates" After the seminar, we will have a Q&A session and networking time. This is an opportunity for customer support and customer success representatives to exchange information and consult with the co-hosting companies. We encourage anyone who wishes to share accumulated know-how or resolve concerns and questions to attend! [Co-hosting Companies] - PR TIMES Inc. - Marketing Association Co., Ltd. [Participation & Survey Benefits] Seminar materials from each company will be presented upon survey completion! ■ Recommended for: - Those who want to exchange information with others involved in the same inquiry operations - Those who want to exchange opinions on operational structures and system development - Those who want to learn about the latest trends and case studies - Those looking for business partners and gathering information - Those who want to improve person-dependent responses - Those whose inquiry departments are not running smoothly due to resource shortages - Those operating a CS department with a small team