How much did HARMONY reduce LIXIL's after-call work time?

After-call work time was reduced from 4-5 minutes per case to an average of 30 seconds to 1 minute, a reduction of up to 90%.

Why did LIXIL choose HARMONY?

LIXIL selected HARMONY for its cost benefits, practicality without additional development, customizability, and ability to meet security requirements.

What are the main effects of implementing HARMONY?

The main effects are significant reduction in after-call work time, standardization of log quality, improved response quality and speed, and streamlined management operations.

AI News NQ Analysis

LIXIL Case Study: Cloud-Based Contact Center 'HARMONY'

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AI Summary (NQ-processed)

Logical Arts provided LIXIL with its AI contact center service 'HARMONY', achieving significant efficiency in call log creation and improved response quality, reducing after-call work time by up to 90%.

AI Analysis

Frequently Asked Questions

Q: How much did HARMONY reduce LIXIL's after-call work time?: A: After-call work time was reduced from 4-5 minutes per case to an average of 30 seconds to 1 minute, a reduction of up to 90%.
Q: Why did LIXIL choose HARMONY?: A: LIXIL selected HARMONY for its cost benefits, practicality without additional development, customizability, and ability to meet security requirements.
Q: What are the main effects of implementing HARMONY?: A: The main effects are significant reduction in after-call work time, standardization of log quality, improved response quality and speed, and streamlined management operations.