Lemon Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Keita Ishihara), which operates the class T-shirt specialty brand "classclass2021" (https://www.classclass2021.com/), has conducted a full analysis of 618 reviews posted on Google Maps for its services and is releasing the "Top 5 Most Important Factors When Choosing a Class T-Shirt Vendor." The analysis revealed that "polite and attentive support" was the most frequently mentioned point, with related mentions found in 59.3% of all reviews. In contrast, "price," which is often emphasized in many vendor comparison articles, accounted for only 6.9% of mentions, highlighting that customers are truly seeking "a system where they can consult with peace of mind" rather than just "price" when choosing a vendor. This release unveils the "true feelings when choosing a vendor" as seen from the full analysis of 618 reviews. We hope this will be helpful for teachers and students considering ordering class T-shirts, as well as industry professionals. Top 5 Deciding Factors When Choosing a Class T-Shirt Vendor, Revealed by Full Analysis of 618 Google Reviews. 1. [Survey Overview] ■ Survey Target All reviews posted on Google Maps for Lemon Inc. ■ Number of Responses 618 reviews (538 reviews with text) ■ Survey Period From service launch to June 30, 2026 ■ Average Rating ★4.8 (★5: 524 reviews / ★4: 73 reviews / ★3: 18 reviews / ★2: 3 reviews) ■ Analysis Method Text analysis of all review content, with mentions categorized and tallied by theme. This analysis uses actual customer feedback posted on Google Maps, a third-party platform that vendors cannot edit, as primary information. 2. [Survey Results] Top 5 Factors Emphasized When Choosing a Vendor The analysis of the full text of 618 reviews showed the following mention rates for factors customers emphasize when choosing a vendor: ▼ 1st Place: Politeness, Attentiveness, and Peace of Mind in Support (319 mentions / 59.3%) ▼ 2nd Place: Design Accuracy and Revision Support (168 mentions