“Work as a Life Experience”: Yakiniku Kojima Strengthens Human Resource Development with a Company-Wide Training Session Attended by 150 Staff
NQ Score
50/100
AI Summary (NQ-processed)
Yakiniku Kojima conducted a large-scale customer service training for 150 staff, aiming to improve employee retention and accelerate expansion from 21 to 60 stores by investing in human resource development.
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Frequently Asked Questions
- Q: What kind of training does Yakiniku Kojima provide?
- A: The training focuses on "Character x Hospitality" and strengthens five themes: Mindset, Action, Communication, Leadership, and Capability. Concrete action guidelines for on-site implementation are also established.
- Q: Why is Yakiniku Kojima focusing on human resource development now?
- A: Against the backdrop of severe labor shortages and high turnover rates in the restaurant industry, the goal is to create an organization where people don't quit and to build reproducible organizational strength for multi-store expansion.
- Q: What are the specific results of the training?
- A: All stores achieved over 100% year-on-year sales (some over 200%), and a 20% improvement in employee turnover is expected. Multi-store expansion by FC franchisees is also accelerating.