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[Important] Verification of Sustainable Human Resource Acquisition Model through Work Sharing within Facilities and Between Stations - JR East Group's "ecute" In-Station Commercial Facilities to Launch Demonstration Test of New Spot Work Service "Q-Cast"

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JR East Cross Station has launched a demonstration test for "Q-Cast," a spot work service specializing in in-station commercial facilities.

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Frequently Asked Questions

Q: What is "Q-Cast"?
A: "Q-Cast" is a new spot work service developed by JR East Cross Station and Matchbox Technologies. It specializes in matching workers with shops within the "ecute" in-station commercial facilities. The service aims to address labor shortages by providing shops with reliable, trained personnel and offering workers a flexible and secure employment environment.
Q: Who is eligible to work as a "Cast" through Q-Cast?
A: Eligible "Cast" include current shop staff working at ecute, individuals with past work experience at ecute, and new personnel who have undergone training provided by JR-Cross. This training covers common rules and customer service etiquette specific to ecute.
Q: What are the benefits for shops using Q-Cast?
A: Shops can gain access to "reliable, immediately available personnel" who are trained in common operational procedures. This helps alleviate labor shortages and ensures consistent service quality.
Q: What are the benefits for workers using Q-Cast?
A: Workers can utilize their spare time to work at various shops within ecute. They receive paid pre-training to become proficient in common tasks and customer service, allowing them to work with confidence and flexibility in diverse retail environments.
Q: When and where is the demonstration test for Q-Cast being conducted?
A: The demonstration test is scheduled to run from April to the end of July 2026 at the "ecute" in-station commercial facilities. Pre-registration for workers is currently open on the official website.