Zenport, Uzabase, and AI Square Join the Japan Customer Success Association as Regular Members

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The Japan Customer Success Association (JCSA) has announced that Zenport, Uzabase, and AI Square have joined as new regular members. These companies aim to contribute to the standardization and advancement of customer success practices in Japan through collaboration and knowledge sharing within the association.

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The Japan Customer Success Association (JCSA) has announced that Zenport, Uzabase, and AI Square have joined as new regular members. These companies aim to contribute to the standardization and advancement of customer success practices in Japan through collaboration and knowledge sharing within the association.

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Source: https://prtimes.jp/main/html/rd/p/000000020.000152983.html | Date: Date unavailable

The Japan Customer Success Association (Location: Chuo-ku, Tokyo; Representative Director: Hisanori Yamada; hereinafter "the Association") is pleased to announce that Zenport Inc., Uzabase, Inc., and AI Square, Inc. have joined as new regular members. The Japan Customer Success Association operates under the vision of "realizing a society where companies can grow sustainably alongside their customers through customer success." We are promoting activities aimed at the standardization and implementation support of CS in Japan. Recent initiatives include the development and publication of the "CS BPO Guidelines," the first concrete domestic guide for successful CS BPO. We also held our first workshop, "Outcome Identification for CS," which focuses on verbalizing customer outcomes using objective frameworks. By providing a common foundation for thinking—using objective frameworks such as logic models—to verbalize and identify "customer outcomes" regardless of industry, we are accelerating the creation of an environment where CS is properly evaluated as a professional field. Through these practical activities, the Association will continue to contribute to the further development of the customer success industry in Japan. ■ Comments from New Regular Members (In no particular order, titles omitted) Zenport Inc. Representative Director: Fumiyuki Ota I am truly delighted that we have become a member of the Japan Customer Success Association. The global supply chain, which we are involved in, is a field where complex coordination takes place among numerous stakeholders across countries and companies. The role of customer success—defining "true success" beyond digitalization and providing support for deployment across organizational boundaries—is extremely important. Through this participation, I am truly looking forward to interacting with diverse leading companies across various industries and working on the standardization and advancement of CS. We intend to contribute to

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