What kind of system is the 'AI Internal Procedure Navigator'?

It is a system that utilizes generative AI to generate answers in a conversational format to employee inquiries and also displays the supporting procedure documents. The aim is to improve the efficiency of searching and confirming internal procedures.

What is the background for this user expansion?

Internal procedures are vast, and it is essential to streamline search and confirmation tasks for employees to quickly access necessary information. Following confirmation of its effectiveness during trial operations, a large-scale deployment has been initiated.

How will the user base be expanded?

The user base will be expanded from the previous approximately 7,000 employees to approximately 20,000, including all domestic sales branches, starting March 10, 2026.

How will the scope of applicable procedures be expanded?

The scope will be expanded to generally cover procedures related to operations handled by domestic sales branches. This will broaden the range of業務 (operations) that can be supported by the search function.

What are the future plans?

We plan to provide the service to all employees within fiscal year 2026. We will continue to incorporate usage data and feedback to improve accuracy and UI/UX, and aim for broader applications such as the business use of AI agents.

AI News NQ Analysis

Japan Digital Design Expands Usage of Generative AI-Powered 'AI Internal Procedure Navigator' to All Domestic Sales Branches

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N1 Content Completeness 9

AI Summary (NQ-processed)

JDD expands its Generative AI-powered Procedure Navigator for MUFG Bank to all sales branches, reaching approximately 20,000 users.

AI Analysis

Frequently Asked Questions

Q: What kind of system is the 'AI Internal Procedure Navigator'?: A: It is a system that utilizes generative AI to generate answers in a conversational format to employee inquiries and also displays the supporting procedure documents. The aim is to improve the efficiency of searching and confirming internal procedures.
Q: What is the background for this user expansion?: A: Internal procedures are vast, and it is essential to streamline search and confirmation tasks for employees to quickly access necessary information. Following confirmation of its effectiveness during trial operations, a large-scale deployment has been initiated.
Q: How will the user base be expanded?: A: The user base will be expanded from the previous approximately 7,000 employees to approximately 20,000, including all domestic sales branches, starting March 10, 2026.
Q: How will the scope of applicable procedures be expanded?: A: The scope will be expanded to generally cover procedures related to operations handled by domestic sales branches. This will broaden the range of業務 (operations) that can be supported by the search function.
Q: What are the future plans?: A: We plan to provide the service to all employees within fiscal year 2026. We will continue to incorporate usage data and feedback to improve accuracy and UI/UX, and aim for broader applications such as the business use of AI agents.