What is the AI Internal Procedure Navigator?

It is an in-house search support system that uses generative AI to answer questions about internal procedures in a chat format and provides the relevant procedural documents as references.

What effects are expected?

It is expected to significantly reduce the time spent searching through a large number of internal procedures, leading to faster and more efficient operations at domestic branches.

What are the future plans?

We aim to expand the service to all employees by fiscal year 2026 and, in the future, to integrate with external systems and automate subsequent tasks (AI agentization).

AI News NQ Analysis

Generative AI "Internal AI Procedure Navigator" Expanded to All Domestic Branches

NQ Score 80/100

N1 Content Completeness 9

AI Summary (NQ-processed)

Japan Digital Design and MUFG Bank have expanded the rollout of their generative AI-powered internal procedure search system to approximately 20,000 users, including all domestic branches, starting March 10, 2026.

AI Analysis

Frequently Asked Questions

Q: What is the AI Internal Procedure Navigator?: A: It is an in-house search support system that uses generative AI to answer questions about internal procedures in a chat format and provides the relevant procedural documents as references.
Q: What effects are expected?: A: It is expected to significantly reduce the time spent searching through a large number of internal procedures, leading to faster and more efficient operations at domestic branches.
Q: What are the future plans?: A: We aim to expand the service to all employees by fiscal year 2026 and, in the future, to integrate with external systems and automate subsequent tasks (AI agentization).