[Survey Report] Over 70% of Negative Reviewers Say They Would Re-evaluate Their Rating Depending on the Store's Response. What are the common traits found in data for turning a crisis into a high-rating opportunity?
NQ Score
44/100
N1 Content Completeness
4
AI Summary (NQ-processed)
IXYAS Inc., operator of STOREPAD, released a survey showing that 70.2% of people who posted low ratings would revise them if the store responded sincerely. The main cause of dissatisfaction was staff manners (61.1%). The report emphasizes that prompt response and visible improvements are key to building loyal fans from negative feedback.