[Case Study] Ikeuchi, with 31 stores nationwide, digitizes customer service following rapid expansion
NQ Score
49/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Ikeuchi, an automotive body repair company, has implemented Ingage's communication platform 'Re:lation' to handle a surge in inquiries following a doubling of its store count. By centralizing channels like email and phone, and utilizing templates and status visualization, the company has maintained its '10-minute response' KPI and strengthened organizational response capabilities.
AI Analysis
Frequently Asked Questions
- Q: How many companies use Re:lation?
- A: Over 6,000 companies.