The 'Double Management of Information Due to Tool Fragmentation' Hidden in the New Fiscal Year's Personnel Transfers and Assignments, Resulting in an Annual Opportunity Loss of 940,000 Yen

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A survey by Ingage Co., Ltd. revealed that the fragmentation of tools for customer support and task management leads to significant inefficiencies and an average annual opportunity loss of 940,000 yen per person. This 'double management' problem is exacerbated during periods of personnel changes, causing issues like increased training costs and critical errors. The study highlights the need for integrated systems where tasks can be managed within the communication platform itself, rather than relying on separate tools.