株式会社immedio (immedio Inc.) (Head Office: Shibuya-ku, Tokyo; Representative Director: Hideki Hamada; hereinafter referred to as immedio) is pleased to announce that its AI inside sales service, "immedio (Imedio)," which "automatically increases closing deals," has been implemented in "fondesk (Fondesk)," a telephone answering service provided by 株式会社うるる (Ururu Inc.) (Head Office: Chuo-ku, Tokyo; President & CEO: Tomoya Hoshi; hereinafter referred to as Ururu). "fondesk" was exploring ways to strengthen its inbound strategy. After implementing immedio, they established a system where sales meetings automatically accumulate, even outside of business hours including after 6 PM, through improvements to their web customer service function and meeting reservation modal. They confirmed an average net increase of 5 sales meetings per month, achieving a transition to an inbound sales process that does not rely on outbound efforts. Looking ahead, they plan to enhance nurturing by utilizing the room function of immedio Box. Background of immedio Implementation "fondesk" had been growing primarily through organic acquisition, boosted by the spread of remote work. However, to further accelerate mid-to-long-term growth, they raised their targets, highlighting the challenge of "maximizing the number of sales meetings" for their next leap forward. As a countermeasure, they outsourced telemarketing, but only about one case per month resulted in a contract. Mr. Kakinuma stated, "The overall average conversion rate was low, and we stopped after a few months as it wasn't cost-effective." Furthermore, resources were diverted to handling low-conversion-rate inquiries, delaying immediate responses to hot leads and placing a significant mental burden on younger team members. "We knew that directly acquired appointments had the highest closing rate. We had been discussing internally about increasing inbound appointments," said Mr. Kakinuma. Deciding Factor for Implementation The trigger for