What AI service did QUO CARD implement on their FAQ site?

It is the AI search and summary response service 'Cogmo Enterprise Generation AI' provided by AIACT Co., Ltd.

What are the main benefits of implementing Cogmo?

It enables natural language search and provides summaries of multiple pages, promoting customer self-resolution.

What was the challenge QUO CARD faced before implementation?

Approximately 550 monthly direct inquiries via phone or email were made by customers who could not find answers on the FAQ site.

AI News NQ Analysis

QUO CARD Integrates AI Search and Summary Service 'Cogmo' into FAQ Site | Adopts Low-Maintenance Search-Type RAG System to Promote Customer Self-Resolution and Improve Satisfaction

NQ Score 78/100

N1 Content Completeness 8.5

AI Summary (NQ-processed)

QUO CARD has implemented iact's 'Cogmo Enterprise Generative AI' on its FAQ site to reduce the 550 monthly unresolved inquiries. The RAG system provides natural language search and cross-page summaries.

AI Analysis

Frequently Asked Questions

Q: What AI service did QUO CARD implement on their FAQ site?: A: It is the AI search and summary response service 'Cogmo Enterprise Generation AI' provided by AIACT Co., Ltd.
Q: What are the main benefits of implementing Cogmo?: A: It enables natural language search and provides summaries of multiple pages, promoting customer self-resolution.
Q: What was the challenge QUO CARD faced before implementation?: A: Approximately 550 monthly direct inquiries via phone or email were made by customers who could not find answers on the FAQ site.