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Digital Transformation at the City Office in Izumo, the City of 'Enishi': Number Guidance System Installed at Izumo City Hall

NQ Score 56/100

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Frequently Asked Questions

Q: What is the 'Turn NAVI' system and where has it been installed in Izumo City Hall?
A: The 'Turn NAVI' is a number guidance system introduced to the Citizens' Affairs Division of Izumo City Hall to facilitate smoother counter services.
Q: What is the 'Izumo City Digital First Declaration' and what issues does it aim to address?
A: The 'Izumo City Digital First Declaration,' formulated in 2020, aims to address social issues like declining birthrate, aging population, population decrease, and the need for improved education, healthcare, welfare, and industrial/tourism promotion through digital transformation.
Q: What are the anticipated benefits of installing the 'Turn NAVI' system at Izumo City Hall?
A: The anticipated benefits include real-time visualization of counter progress, number of people waiting, and wait times, enabling multi-counter guidance with a single ticket for increased efficiency, and utilizing system data to improve counter services.
Q: How does the 'Turn NAVI' system streamline counter guidance for visitors and staff?
A: The system displays the progress of procedures and call status on monitors in real-time, issuing reception numbers and streamlining counter guidance, thereby resolving issues that previously burdened both visitors and staff.
Q: What was the deciding factor for Izumo City Hall in introducing the 'Turn NAVI' system?
A: The deciding factor for introducing the 'Turn NAVI' system was its ability to clearly display the order of calls and the number of people waiting.