Hokka Hokka Tei General Headquarters Co., Ltd. (Headquarters: Osaka City, Osaka Prefecture, Representative Director, Chairman and President: Tatsuya Aoki), a pioneer in the takeaway bento business, will establish and announce its "Policy on Handling Customer Harassment" on July 1, 2026 (Wed). This is to ensure that employees can work in a safe environment and to strengthen risk management as a company, so that Hokka Hokka Tei can continue to provide warm bentos with sincerity as "My Town's Kitchen." Hokka Hokka Tei ■ Background and Purpose of Establishment With the enforcement of the revised "Industrial Employment Stabilization Act" in October 2026, companies are required to take measures to protect employees from customer harassment. We sincerely accept customer opinions and requests as valuable insights essential for service improvement. However, on the other hand, there are cases where the employment environment of our employees is threatened by the words and actions of a very small number of customers that exceed the bounds of social norms. This time, we have established and will announce our "Policy on Handling Customer Harassment" with the aim of creating a safe working environment for our employees, strengthening our risk management as a company, and maintaining an environment for providing appropriate services to all customers. ■ Definition of Customer Harassment We define the following actions as "Customer Harassment (Kasu Hara)": - Abusive language, intimidating behavior, and remarks that deny personal dignity - Acts that constitute intimidation or threats - Prolonged detention or persistent repetition of the same inquiries - Demands that are not socially reasonable - Slander against individual staff members, or unfair attacks on social media, etc. - Excessive service demands or monetary demands that lack rationality In-store POP display ■ Our Basic Stance We will respond sincerely with the following stance: - To listen sincerely to customer opinions and r