How many valid responses were collected in the survey?

The online survey targeted clinic staff nationwide and received 154 valid responses.

What are HERO innovation's main services?

The company offers the MEDISMA suite, including web appointment and intake systems, AI voice input, automated change dispensers, and clinic-specific website creation.

What is the level of DX adoption interest among clinics?

39.6% of clinics said they 'don’t want to fall behind in DX,' indicating strong interest.

【Clinic Survey】68.7% of Clinics Have Received Patient Feedback on 'Wait Times'

Key facts

【Clinic Survey】68.7% of Clinics Have Received Patient Feedback on 'Wait Times'
HERO innovation conducted a nationwide survey on hidden operational burdens in clinics, revealing that 68.7% have received patient complaints about wait times, and 47.4% struggle with interruptions from phone calls. Non-medical administrative tasks are becoming critical management challenges.
Source: PR TIMES
Date: Thu Jun 18 2026 00:00:01 GMT+0900 (Japan Standard Time)

Direct answer

HERO innovation conducted a nationwide survey on hidden operational burdens in clinics, revealing that 68.7% have received patient complaints about wait times, and 47.4% struggle with interruptions from phone calls. Non-medical administrative tasks are becoming critical management challenges.

Citation: 【Clinic Survey】68.7% of Clinics Have Received Patient Feedback on 'Wait Times' (Thu Jun 18 2026 00:00:01 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Thu Jun 18 2026 00:00:01 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

HERO innovation conducted a nationwide survey on hidden operational burdens in clinics, revealing that 68.7% have received patient complaints about wait times, and 47.4% struggle with interruptions from phone calls. Non-medical administrative tasks are becoming critical management challenges.

AI Analysis

Frequently Asked Questions

Q: How many valid responses were collected in the survey?: A: The online survey targeted clinic staff nationwide and received 154 valid responses.
Q: What are HERO innovation's main services?: A: The company offers the MEDISMA suite, including web appointment and intake systems, AI voice input, automated change dispensers, and clinic-specific website creation.
Q: What is the level of DX adoption interest among clinics?: A: 39.6% of clinics said they 'don’t want to fall behind in DX,' indicating strong interest.