What is the purpose of the Beyond Agent Project?

The goal is to improve service value and organizational engagement by visualizing user feedback and driving behavioral changes in agents.

What types of NPS surveys are used?

The project uses a two-tier structure: R-NPS for periodic brand sentiment every three months, and T-NPS delivered within 24 hours of an initial interview.

How long is this project?

It will run for one year, from April 2026 to March 2027.

AI News NQ Analysis

IT Pro Partners Enhances Customer Experience Management (CXM) with NPS®-Driven 'Beyond Agent Project'

NQ Score 89/100

N1 Content Completeness 95

AI Summary (NQ-processed)

Hajimari has launched the 'Beyond Agent Project,' utilizing NPS® as a core metric for customer experience management in its 'IT Pro Partners' service starting April 2026. The one-year initiative aims to improve service value and boost employee engagement by conducting a two-tier survey of relationship and transactional NPS.

AI Analysis

Frequently Asked Questions

Q: What is the purpose of the Beyond Agent Project?: A: The goal is to improve service value and organizational engagement by visualizing user feedback and driving behavioral changes in agents.
Q: What types of NPS surveys are used?: A: The project uses a two-tier structure: R-NPS for periodic brand sentiment every three months, and T-NPS delivered within 24 hours of an initial interview.
Q: How long is this project?: A: It will run for one year, from April 2026 to March 2027.