SpiralAI Inc. (Head Office: Chiyoda-ku, Tokyo, CEO: Yuichi Sasaki), a developer of services utilizing AI technologies such as large language models, has launched a new AI character operation menu as part of its "Character-Specific SNS Operation Agency" service. This service is offered to IP holders, character business companies, game companies, VTuber agencies, and YouTube channel operators, and it provides an AI character to serve as an "engagement specialist" for Discord communities. This new menu features an AI character with a personality that can naturally lead conversations within a Discord server, interact with participants, and continuously revitalize the community. It aims to achieve 24/7, multilingual support at approximately half the cost of human operators. This offering serves as a new option for community management, following their existing services for SNS and YouTube operations. Background: Communities that were once lively become stagnant An increasing number of companies are using Discord as a hub for fan communities related to games, anime, VTubers, IP, and brands. However, operational challenges become apparent after the initial launch, including: - Conversations cease, leading to community stagnation. - Engagement specialists and moderators become reliant on specific individuals, creating issues with workload, hiring, and turnover. - Inability to respond during late-night or early-morning hours, leading to a decrease in engagement. - Inability to support international members in their native languages, causing valuable fans to disengage. To address these challenges of "labor shortages, costs, and multilingual support in community management," utilizing AI characters as "engagement specialists" can revitalize communities continuously and at a low cost. What is the Discord Community Engagement Specialist Menu? This menu involves official or original AI characters participating in conversations as members of the Discord server to liven up the comm