Which AWS product is combined with Salesforce Voice in Globalway’s new implementation support service?

The service combines Amazon Connect, AWS’s cloud‑based contact‑center infrastructure, with Salesforce Voice.

Who holds the positions of Representative Director, Chairman, and President CEO at Globalway, Inc.?

Masato Kagami serves as Representative Director, Chairman, and President CEO of Globalway, Inc.

What operational challenges do contact centers face that Globalway’s service aims to address?

The service targets rising After Call Work burdens, multi‑system complexity, fragmented interaction histories, and screen‑switching fatigue for operators.

What phases of implementation does Globalway provide support for in its new contact‑center service?

Globalway offers end‑to‑end assistance covering requirements gathering, design, construction, migration, and post‑implementation stabilization.

AI News NQ Analysis

[Globalway] Launch of "Amazon Connect × Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service"

NQ Score 50/100

AI Summary (NQ-processed)

Globalway has launched a new service to support the implementation of Amazon Connect integrated with Salesforce Voice. This service aims to streamline contact center operations, unify management, and build a foundation for AI utilization.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What is the name of the new contact‑center support service launched by Globalway, Inc.?: A: The service is called the "Amazon Connect × Salesforce Voice (formerly Service Cloud Voice) Contact Center Implementation Support Service".
Q: Which AWS product is combined with Salesforce Voice in Globalway’s new implementation support service?: A: The service combines Amazon Connect, AWS’s cloud‑based contact‑center infrastructure, with Salesforce Voice.
Q: Who holds the positions of Representative Director, Chairman, and President CEO at Globalway, Inc.?: A: Masato Kagami serves as Representative Director, Chairman, and President CEO of Globalway, Inc.
Q: What operational challenges do contact centers face that Globalway’s service aims to address?: A: The service targets rising After Call Work burdens, multi‑system complexity, fragmented interaction histories, and screen‑switching fatigue for operators.
Q: What phases of implementation does Globalway provide support for in its new contact‑center service?: A: Globalway offers end‑to‑end assistance covering requirements gathering, design, construction, migration, and post‑implementation stabilization.