Global Cast Co., Ltd. (Headquarters: Nagoya, Aichi Prefecture; Representative Director: Hideyuki Kawaguchi), which operates comprehensive consulting and transformation businesses, will begin rolling out “AI DESK,” a next-generation outsourcing service that combines its proprietary AI analytics technology with its accumulated on-site operational capabilities, from May 2026. 1. Development Background: The “Last Mile” Challenge in AI Adoption Many companies are currently attempting to adopt AI, but they face clear challenges in the execution phase, such as implementations that stop at tool deployment without becoming established in on-site operations, or cases where data can be extracted but does not lead to concrete improvement actions. At the same time, more companies are facing challenges even before implementation, such as wanting to use AI but not knowing which internal operations it can be applied to, or being unable to decide where to start. Global Cast has solved numerous on-site-specific issues through nationwide sales networks, physical store operations, and contact center operations. This service goes beyond simply providing AI tools. It offers end-to-end support, including issue identification through business interviews, improvement process design, development of operational efficiency tools, and support for adoption within on-site operations. 2. Three Values Provided by “AI DESK” ・Business improvement design rooted in on-site capability Global Cast conducts detailed interviews and visualization of on-site operations to identify issues in business processes. Rather than starting from the assumption that AI must be used, the company designs improvement flows aligned with actual operations and then develops the necessary operational efficiency tools. ・Completion of the last mile through hands-on execution support For the identified improvement points, Global Cast’s execution teams enter the actual workplace and provide hands-on support from operational adjus