Genesys Announces 8 AI Trends Shaping CX Transformation in 2026
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Genesys, a global cloud leader in AI-powered experience orchestration, has announced 8 key AI and Customer Experience (CX) trends that companies should watch in 2026. The announced trends indicate how corporate operations, talent strategies, and the very nature of customer experience will transform amidst the accelerating shift to agentic AI.