JAL Card Introduces Autonomous AI Operator "X-Ghost"

AI Summary (NQ-processed)

JAL Card, in collaboration with Japan Airlines and Gen-AX, has introduced the autonomous AI operator "X-Ghost" developed by Gen-AX into its contact center. This initiative aims to enhance customer experience and operational efficiency, with pre-implementation verification showing an AI completion accuracy rate of over 90%. The system leverages Speech-to-Speech technology for natural conversations and focuses human resources on more complex tasks.