Funai Research Institute: NTT Docomo CS Acquires COPC Certification, a Global Customer Experience Management Standard
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Funai Research Institute announced that NTT Docomo CS's contact centers obtained certification for the international customer experience management standard, COPC® CX Standard, in March 2026. The certification recognized improvements like reduced customer response times through AI utilization and the design of a proprietary Workforce Management (WFM) tool.