Over 90% Experienced Damage! Reality of Customer Harassment Revealed by Survey of 300 People and "Fatal Delay" in Corporate Countermeasures
NQ Score
88/100
N1 Content Completeness
90
AI Summary (NQ-processed)
A survey of 300 employees by F&M Net Co., Ltd. revealed that over 90% have experienced or witnessed customer harassment (KasuHara), with abusive language and shouting being the most common forms. With counter-harassment measures set to become mandatory in October 2026, companies are critically behind in their preparations, leading to severe impacts like strong stress and increased employee turnover.