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FamilyMart Achieves 'Conformance Level A' in Web Accessibility Standards – Aiming for a More User-Friendly Website

NQ Score 84/100
N1 Content Completeness 9

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FamilyMart has achieved 'JIS X 8341-3:2016 Conformance Level A' certification from a third-party auditor, enhancing web accessibility so that all customers, including the elderly and people with disabilities, can comfortably use its website.

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Frequently Asked Questions

Q: What web accessibility standard has FamilyMart achieved?
A: FamilyMart has achieved JIS X 8341-3:2016 Conformance Level A, an international standard ensuring websites are usable by all, including elderly and disabled users.
Q: What benefits does this certification bring to users?
A: Improved text contrast and keyboard navigation make the site more accessible for users with visual or motor impairments.
Q: Does FamilyMart’s accessibility efforts extend to physical stores?
A: Yes. The 'Communication Support Tool' has been introduced in all stores nationwide, supporting hearing- and speech-impaired customers.
Q: What is the 'Ichiban Challenge'?
A: It’s FamilyMart’s new slogan for its 45th anniversary in 2026, focusing on becoming the 'number one choice' across eight key areas.
Q: How will this initiative progress in the future?
A: Level A is just the starting point. FamilyMart will continue improving based on customer feedback toward higher accessibility standards.