For the Recovery of Lost Trust: Excel Plan Co., Ltd. (Kobe City) and Try & E Co., Ltd. (Kobe City) File Lawsuit Against Amazon Japan in Kobe District Court on April 7, 2026, for Violation of Obligation to Delete Fraudulent Reviews, Citing Negligence in Managing Counterfeit Product Reviews
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Excel Plan Co., Ltd. and Try & E Co., Ltd. filed a lawsuit against Amazon Japan in Kobe District Court on April 7, 2026. The lawsuit claims that Amazon's failure to remove reviews for counterfeit products, which were listed via "piggyback selling," caused reputational damage to legitimate products. Key issues include whether Amazon's "Limitation of Liability" clause is an unfair term under the revised Civil Code and Amazon's alleged violation of its duty to delete fraudulent reviews based on its obligation to maintain an appropriate platform.