Eclect Inc. (Headquarters: Setagaya-ku, Tokyo; President and CEO: Masahiro Tsujimoto; hereinafter referred to as Eclect) exhibited at the "Gartner Application Innovation & Business Solutions Summit 2026" hosted by Gartner Japan Ltd., held from June 17 (Wed) to 18 (Thu), 2026 (Venue: The Westin Tokyo). This event is a conference that brings together IT leaders and business executives from domestic and international enterprise companies, focusing on application strategy, digital transformation, and AI utilization. In addition to our booth exhibition, we held a theater session by Yudai Komiyama, Head of the Fin Business Division, where we introduced the future of customer touchpoints transformed by AI agents. Eclect Presentation Session From 'Customer Support' to 'Customer Experience' – Transforming Customer Touchpoints with AI Agents In the presentation, we explained the evolving role of customer support due to the advancement of AI agents. Challenges such as 24/7 availability and cost reduction can already be addressed by AI agents. The crucial aspect is what comes next: utilizing AI not merely as a tool to handle inquiries, but as an entity that designs new customer experiences in coexistence with humans. We also touched upon the organizational structure. With the introduction of AI agents, the role of supervisors will shift from managing human operators to becoming AI specialists responsible for instructing and improving AI agents. Customer support will transform from its position as a call center to a starting point for business growth through customer experience. As a use case, we presented the case of EventHub Inc. They began operations just one month after implementing Fin and have since established a system where 50-60% of inquiries can be resolved by AI. Exhibition Booth Growing Interest in AI Agents Revealed Through Visitor Feedback During the event, our booth showcased solutions for enhancing customer support and improving customer experience (CX) through A