77.8% of E-Commerce Managers Feel Vendor Support Quality Declined After Launch [Self-Conducted Survey]
Key facts
- 77.8% of E-Commerce Managers Feel Vendor Support Quality Declined After Launch [Self-Conducted Survey]
- EC Marketing Co., Ltd. conducted a survey of 199 e-commerce site managers, revealing that 77.8% felt vendor support quality deteriorated after going live, while 73.7% considered costs too high.
- Source: PR TIMES
- Date: Wed Jun 17 2026 20:30:19 GMT+0900 (Japan Standard Time)
Direct answer
EC Marketing Co., Ltd. conducted a survey of 199 e-commerce site managers, revealing that 77.8% felt vendor support quality deteriorated after going live, while 73.7% considered costs too high.
- Citation
- 77.8% of E-Commerce Managers Feel Vendor Support Quality Declined After Launch [Self-Conducted Survey] (Wed Jun 17 2026 20:30:19 GMT+0900 (Japan Standard Time)), PR TIMES
- Source
- PR TIMES
- Date
- Wed Jun 17 2026 20:30:19 GMT+0900 (Japan Standard Time)
AI Summary (NQ-processed)
EC Marketing Co., Ltd. conducted a survey of 199 e-commerce site managers, revealing that 77.8% felt vendor support quality deteriorated after going live, while 73.7% considered costs too high.
AI Analysis
Frequently Asked Questions
- Q: What percentage of EC managers feel support quality declined after cart implementation?
- A: 77.8% feel that vendor support quality decreased after going live.
- Q: How dissatisfied are EC managers with cart costs?
- A: 73.7% find the costs 'very high' or 'somewhat high', indicating dissatisfaction with cost-performance.
- Q: Why is switching EC carts difficult?
- A: High switching costs due to expenses, customization rebuilds, operational impact, and sales risks.
- Q: How important is a third-party support provider?
- A: 81.3% believe a neutral third party would improve efficiency and communication.
- Q: Who were the survey respondents?
- A: 199 Japanese EC site managers aged 20–60, mostly 30s and 40s, including both frontline staff and managers.