EasyDialog Provides 'easyPhone,' the First Full-Stack Generative AI-Powered Customer Service System to a Municipality, Ichinoseki City, Iwate Prefecture

AI Summary (NQ-processed)

EasyDialog LLC has launched 'easyPhone,' a generative AI-powered telephone response system, in Ichinoseki City, Iwate Prefecture, marking Japan's first full-stack implementation by a municipality. The system, which began operation on March 16, 2026, uses Retrieval-Augmented Generation (RAG) for natural conversational responses to citizen inquiries, aiming to improve services and operational efficiency. It handles various inquiries, including My Number Cards and resident procedures, 24/7, and features an administrator dashboard for continuous improvement.