What percentage of HR personnel reported receiving customer harassment reports from employees in the past year according to the 2026 survey by e-Communications Inc.?

86.5% of HR and general affairs personnel reported receiving reports or consultations from employees regarding customer harassment in the past year, based on the survey of 111 respondents conducted by e-Communications Inc.

How many companies participated in the 2026 harassment prevention education survey conducted by e-Communications Inc. and what was the survey method?

The survey included 111 HR and general affairs personnel from companies with 100 or more employees, conducted via an internet survey using IDEATECH's Resa-P® research marketing service between March 2 and March 3, 2026.

What proportion of companies conducted customer harassment training, and how many personnel still felt unprepared for the 2026 mandatory implementation?

Approximately 90% of companies conducted customer harassment training, but about 20% of HR personnel expressed anxiety about being sufficiently prepared for the mandatory implementation in 2026.

What was the most common customer harassment countermeasure implemented by companies, and what percentage of companies used it according to the survey?

The most common customer harassment countermeasure was the establishment and operation of consultation services, implemented by 65.7% of the surveyed companies as part of their prevention strategy.

What specific training measure for managers was reported by only 20.2% of companies in the e-Communications Inc. survey on customer harassment?

Only 20.2% of companies reported conducting escalation training for managers as part of their customer harassment countermeasures, despite its importance in effective incident response.

AI News NQ Analysis

[Survey on the actual situation of companies before the mandatory implementation of customer harassment countermeasures in 2026] 86.5% of HR personnel reported receiving reports/consultations of customer harassment from employees; approximately 90% conducted training, but only 80% felt 'sufficiently' prepared.

NQ Score 100/100

AI Summary (NQ-processed)

A survey conducted by e-Communications Inc. targeting 111 HR and general affairs personnel involved in harassment countermeasures and employee education/training at companies with 100 or more employees revealed that 86.5% had received reports or consultations regarding customer harassment from employees in the past year. While approximately 90% of companies conducted training on customer harassment, only about 80% felt adequately prepared for the mandatory implementation of countermeasures in 2026, indicating ongoing challenges in practical application and victim support.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What percentage of HR personnel reported receiving customer harassment reports from employees in the past year according to the 2026 survey by e-Communications Inc.?: A: 86.5% of HR and general affairs personnel reported receiving reports or consultations from employees regarding customer harassment in the past year, based on the survey of 111 respondents conducted by e-Communications Inc.
Q: How many companies participated in the 2026 harassment prevention education survey conducted by e-Communications Inc. and what was the survey method?: A: The survey included 111 HR and general affairs personnel from companies with 100 or more employees, conducted via an internet survey using IDEATECH's Resa-P® research marketing service between March 2 and March 3, 2026.
Q: What proportion of companies conducted customer harassment training, and how many personnel still felt unprepared for the 2026 mandatory implementation?: A: Approximately 90% of companies conducted customer harassment training, but about 20% of HR personnel expressed anxiety about being sufficiently prepared for the mandatory implementation in 2026.
Q: What was the most common customer harassment countermeasure implemented by companies, and what percentage of companies used it according to the survey?: A: The most common customer harassment countermeasure was the establishment and operation of consultation services, implemented by 65.7% of the surveyed companies as part of their prevention strategy.
Q: What specific training measure for managers was reported by only 20.2% of companies in the e-Communications Inc. survey on customer harassment?: A: Only 20.2% of companies reported conducting escalation training for managers as part of their customer harassment countermeasures, despite its importance in effective incident response.