What percentage of HR personnel reported receiving customer harassment reports from employees in the past year according to the 2026 survey by e-Communications Inc.?

86.5% of HR and general affairs personnel reported receiving reports or consultations from employees about customer harassment in the past year, based on the survey of 111 respondents conducted by e-Communications Inc.

How many companies in the survey conducted customer harassment training, and what percentage of personnel still felt unprepared for the 2026 mandatory implementation?

Approximately 90% of companies conducted customer harassment training, but about 20% of HR and general affairs personnel still felt anxious about preparing for the mandatory implementation in 2026.

What was the most common customer harassment countermeasure implemented by companies in the survey, and what percentage of companies used it?

The most common customer harassment countermeasure was the establishment and operation of consultation services, implemented by 65.7% of the companies surveyed by e-Communications Inc. in March 2026.

What percentage of companies provided escalation training for managers as part of their customer harassment prevention efforts in the 2026 survey?

Only 20.2% of companies provided escalation training for managers as part of their customer harassment prevention measures, according to the survey of 111 HR personnel conducted in March 2026.

When and how was the 2026 survey on harassment prevention education conducted by e-Communications Inc.?

The survey was conducted via the internet from March 2, 2026, to March 3, 2026, using the research marketing service Resa-P® provided by IDEATECH, with 111 valid responses from HR personnel.

AI News NQ Analysis

[Survey on the actual situation of companies before the mandatory implementation of customer harassment countermeasures in 2026] 86.5% of HR personnel reported receiving reports/consultations of customer harassment from employees; approximately 90% conducted training, but only 80% felt 'sufficiently' prepared.

NQ Score 100/100

AI Summary (NQ-processed)

A survey conducted by e-Communications Inc. targeting 111 HR and general affairs personnel involved in harassment countermeasures and employee education/training at companies with 100 or more employees revealed that 86.5% had received reports or consultations regarding customer harassment from employees in the past year. While approximately 90% of companies conducted training on customer harassment, only about 80% felt adequately prepared for the mandatory implementation of countermeasures in 2026, indicating ongoing challenges in practical application and victim support.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What percentage of HR personnel reported receiving customer harassment reports from employees in the past year according to the 2026 survey by e-Communications Inc.?: A: 86.5% of HR and general affairs personnel reported receiving reports or consultations from employees about customer harassment in the past year, based on the survey of 111 respondents conducted by e-Communications Inc.
Q: How many companies in the survey conducted customer harassment training, and what percentage of personnel still felt unprepared for the 2026 mandatory implementation?: A: Approximately 90% of companies conducted customer harassment training, but about 20% of HR and general affairs personnel still felt anxious about preparing for the mandatory implementation in 2026.
Q: What was the most common customer harassment countermeasure implemented by companies in the survey, and what percentage of companies used it?: A: The most common customer harassment countermeasure was the establishment and operation of consultation services, implemented by 65.7% of the companies surveyed by e-Communications Inc. in March 2026.
Q: What percentage of companies provided escalation training for managers as part of their customer harassment prevention efforts in the 2026 survey?: A: Only 20.2% of companies provided escalation training for managers as part of their customer harassment prevention measures, according to the survey of 111 HR personnel conducted in March 2026.
Q: When and how was the 2026 survey on harassment prevention education conducted by e-Communications Inc.?: A: The survey was conducted via the internet from March 2, 2026, to March 3, 2026, using the research marketing service Resa-P® provided by IDEATECH, with 111 valid responses from HR personnel.