[Survey on the actual situation of companies before the mandatory implementation of customer harassment countermeasures in 2026] 86.5% of HR personnel reported receiving reports/consultations of customer harassment from employees; approximately 90% conducted training, but only 80% felt 'sufficiently' prepared.

AI Summary (NQ-processed)

A survey conducted by e-Communications Inc. targeting 111 HR and general affairs personnel involved in harassment countermeasures and employee education/training at companies with 100 or more employees revealed that 86.5% had received reports or consultations regarding customer harassment from employees in the past year. While approximately 90% of companies conducted training on customer harassment, only about 80% felt adequately prepared for the mandatory implementation of countermeasures in 2026, indicating ongoing challenges in practical application and victim support.