[Survey on the actual situation of companies before the mandatory implementation of customer harassment countermeasures in 2026] 86.5% of HR personnel reported receiving reports/consultations of customer harassment from employees; approximately 90% conducted training, but only 80% felt 'sufficiently' prepared.
NQ Score
100/100
AI Summary (NQ-processed)
A survey conducted by e-Communications Inc. targeting 111 HR and general affairs personnel involved in harassment countermeasures and employee education/training at companies with 100 or more employees revealed that 86.5% had received reports or consultations regarding customer harassment from employees in the past year. While approximately 90% of companies conducted training on customer harassment, only about 80% felt adequately prepared for the mandatory implementation of countermeasures in 2026, indicating ongoing challenges in practical application and victim support.
AI analysis data is not yet available.
Frequently Asked Questions
- Q: What percentage of HR personnel at e-Communic游戏副本s reported customer harassment incidents in 2023?
- A: 86.5% of HR personnel reported receiving customer harassment reports or consultations.
- Q: How many companies surveyed by e-Communications conducted customer harassment training in 2023?
- A: Approximately 90% of the 111 companies conducted customer harassment training.
- Q: What percentage of companies felt sufficiently prepared for the 2026 customer harassment regulations?
- A: Only about 80% of companies felt sufficiently prepared for the 2026 mandatory measures.
- Q: How many HR and general affairs personnel were surveyed by e-Communications in 2023?
- A: e-Communications surveyed 111 HR and general affairs personnel from companies with 100+ employees.
- Q: When will the mandatory implementation of customer harassment countermeasures take effect according to the survey?
- A: The mandatory implementation of customer harassment countermeasures is set for 2026.